Privacy Policy

Lamas Moving Company ("Lamas Moving," "we," "us," or "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have.

Information We Collect

• Contact details you provide — your name, phone number, and email address.
• Move details — your moving date, preferred time, pickup and destination addresses, home or office size, stairs/elevator access, inventory notes, and whether you need a truck.
• Communications — quote requests, scheduled appointments, and messages you send us by phone, text message, email, or the website chat widget.

How We Use Your Information

• To respond to your quote request and confirm pricing, availability, and appointment details.
• To schedule and provide your moving services.
• To send service updates about your inquiry, quote, or appointment.
• To improve our services and website experience.

Text Message (SMS) Communications

By checking the SMS consent box on our quote form, you agree to receive informational and occasional promotional text messages from Lamas Moving Company regarding your moving inquiry, quotes, appointments, service updates, and special offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

You may withdraw your consent at any time by replying STOP to any message we send, or by contacting us at 512-831-7748 or lamasmoving@gmail.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and service providers necessary to deliver the text-messaging service.

How We Share Your Information

We do not sell or rent your personal information. We share your details only as needed to provide our services — for example, with the crew assigned to your move or with tools that help us schedule appointments and respond to inquiries.

Third-Party Tools

Our website uses a third-party chat widget to answer your questions and a scheduling tool to book appointments. These providers process information only to deliver those services on our behalf.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, understand site usage, remember preferences, and measure marketing performance. Visitors may disable cookies through their browser settings, although some website features may not function properly.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We keep your information only as long as needed to respond to your request, provide your move, and keep accurate business records. You may ask us to delete your information at any time.

Your Rights and Choices

• Ask us what information we have about you, or request a copy of it.
• Ask us to correct or delete your information.
• Opt out of text messages at any time by replying STOP.
• Opt out of email communications by replying or telling us directly.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date above.